Shipping Policy

Shipping Policy

Orders are processed within 1–3 business days after payment confirmation.

Delivery Times

• Portugal & Spain: 7–15 business days
• Rest of Europe: 10–20 business days
• Rest of the World: 15–30 business days

These are estimated delivery windows and may vary due to customs processing or carrier delays. Once your order has been shipped, you will receive a tracking number via email so you can follow your package every step of the way.

Free Shipping

We offer free worldwide shipping on all orders — because your pet deserves the best, delivered right to your door at no extra cost.

Customs & Import Fees

International orders may be subject to customs duties or taxes imposed by your country. These charges are the buyer's responsibility.